I can't publish my story (without ban and without online restrictions)
Here are possible reasons for the impossibility of publication
stories:
1. Unstable network connection.
Please connect to a more reliable network and try again.
2. Wrong video/image/music size.
We recommend placing small media files in your story.
3. If the problem persists, please contact us for assistance.
①Video/Music problem:
Please send your problem report, country code, phone number and original video/music file with the subject [Failed to load story] to our email Feedback@Kivo.im.
②Image:
Let us know about the problem and provide the
the following details:
a. Screenshots of the release.
b. The date and time you encountered this problem.
c. Report a problem and enable "Load Log" as follows:
- Login to the [Me] page and select [Help & Feedback] - Click [Feedback Center] at the bottom - [Feedback] - Select [History] - Describe your problem - Enable [Upload Log] and submit The log is for technical review purposes only and expires after 3 days. Please calm down.
Thank you for your continued support.