Tips for Account Security and Privacy
It is recommended to upgrade Kivo for greater security, privacy and convenience.
1. Privacy issues
1.1. Account number.
The account number is hidden by default except for the account owner. (DO NOT trust other people to reveal your number)
1.2. Privacy settings.
You can change your privacy settings on your profile page - Security & Privacy, which can solve most problems.
1.3. Offline setup.
When you leave Kivo, you can close Kivo in the background of your mobile phone, which may solve problems (for example, automatically opening the app when a Kivo call comes in).
1.4. Setting permissions.
You can configure Kivo permissions in the mobile permissions settings to suit your needs.
1.5. Deleting an account.
If you need to cancel a number,
It is recommended to delete your Kivo account:
- Go to your profile page - Settings - Account & Security - Delete Kivo Account *Deleting your account will delete your account information and cannot be restored after 14 days.
Within 14 days, you will only be able to resume your profile, contact list, large groups and blacklist.
2. Security issues@@KIVOSEP@@2.1. Safety tips.
DO NOT log in to unfamiliar devices, click on unfamiliar links, share your verification code, or transfer ownership of your group to a stranger.
*Kivo official/bank will NEVER ask you to enter a verification code on Kivo.
2.2. About the official Kivo.
Official Kivo primarily communicates with you through Kivo channels (e.g. "Kivo team", "Kivo support team", "Kivo live team") regarding the official event, account/feature status, etc.
*As for the official Kivo team, you can view their official/official assistant badge on their profile page.
2.3. Unauthorized account login.
You can remove unnecessary devices through the Kivo app profile page - Settings - Account & Security - Manage Devices.
The remote device will not be able to log into your account without a new verification code.
2. Hack method: Have you given the verification code to Kivo?
3. Purpose of hacking: Did they ask for money?
This helps protect the accounts and property of you and your contacts.
3. Kivo Community Guidelines I respect every user, religion and strive to create a harmonious community.
Pornography, Bloody content, Gambling, Drugs, Official account spoofing, Fraud, Spam, etc.
prohibited.
3.2. How to report bad behavior
1. Please login to his profile page (click on his profile picture - click on his profile picture again)
2. Press the top right setting button [ ... ]
3. [Accuse] and select the type of violation@@KIVOSEP@@4. Tap [Chat Entries], then check "√" before the message/photo/video
5. Attach an appropriate description and screenshots
6. Click "Submit". Appropriate action will be taken, including account closure.
Note:
1. Step 4【Attached chat entries】required.
This will help check his misconduct.
2. Serious violation may result in a permanent ban.
A temporary ban multiple times can also lead to a permanent ban.
If you have any doubts, you can contact us through the Kivo Feedback Center.
How to identify an official Kivo team