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Privacy Policy

1. Introduction

This Privacy Policy explains how KIVO.BY (“KIVO”, “we”, “our”) collects, uses, stores, and protects your information when you use our messaging application, website, and related services.

By using KIVO, you agree to the terms of this Privacy Policy.

2. Information We Collect

We may collect the following types of data:

2.1 Account Information

  • Phone number or email
  • Username and profile details

Device identifiers

2.2 Usage Data

  • Log data (IP address, device type, OS, app version)

Interaction data (features used, activity timestamps)

2.3 Communications Data

  • Messages and shared content (processed for delivery)
  • Metadata (sender, recipient, timestamps)

⚠️ We do not guarantee end-to-end encryption unless explicitly stated.

3. How We Use Information

We use your data to:

  • Provide and maintain the Service
  • Deliver messages and content
  • Improve performance and user experience
  • Prevent fraud, abuse, and illegal activity

Comply with legal obligations

4. Data Storage and Retention

  • Data may be stored on secure servers in various jurisdictions
  • We retain data as long as necessary for service operation and legal compliance
  • We may delete or anonymize data at our discretion

We do not guarantee permanent storage or recovery of data.

5. Data Sharing

We may share data with:

5.1 Service Providers

  • Hosting providers
  • Infrastructure partners

Security and analytics services

5.2 Legal Authorities

If required by law, regulation, or legal process

5.3 Business Transfers

In case of merger, acquisition, or asset sale

6. Security

  • We implement reasonable technical and organizational measures to protect your data.

However:

  • No system is 100% secure
  • We do not guarantee absolute protection

You use the Service at your own risk

7. International Data Transfers

  • Your data may be transferred and processed in different countries.

By using KIVO, you consent to such transfers.

8. Your Rights

Depending on your jurisdiction, you may have rights to:

  • Access your data
  • Request correction
  • Request deletion
  • Restrict processing

Requests can be sent to: support@kivo.by

9. Children’s Privacy

  • KIVO is not intended for users under 18.

We do not knowingly collect data from minors.

10. Third-Party Services

  • KIVO may contain links or integrations with third-party services.

We are not responsible for their privacy practices.

11. Data Loss Disclaimer

We are not responsible for:

  • Loss of messages
  • Loss of files or media
  • Unauthorized access due to user negligence

Always maintain your own backups if necessary.

12. Changes to This Policy

  • We may update this Privacy Policy at any time.

Continued use of the Service means you accept the updated version.

13. Contact Information

  • KIVO.BY
  • Email: support@kivo.by

Website: https://kivo.by

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